Dynamic real-time scheduling with a permanent connection to your employees is now at your fingertips with FLS MOBILE FLOW EDITION. Our mobile field service solution harnesses the power of digitization to support on-site employees efficiently and seamlessly, without adding extra workload.
The FLS MOBILE App (FLOW EDITION) enhances efficiency throughout the entire service process by enabling transparent, paperless call processing. This allows your field service team to concentrate on what truly matters—customer satisfaction. From sending text message notifications about the engineer's arrival or delivery at the customer's location to live on-route tracking, we minimize customer wait times.
Our dynamic route scheduling feature, FLS Real-Time-Scheduling, ensures maximum agility, allowing for seamless integration of same-day and ad-hoc requests into the route schedule.
Take your field service to the next level with FLS MOBILE FLOW EDITION, where fully digital workflow processes are integrated into an app. If you're currently modeling your processes in the BPMN standard or plan to do so in the future, you can effortlessly transfer them to your field service app. This app provides an intuitive and user-friendly experience, tailored to the specific queries and process steps required for each service case.
FEATURES AT A GLANCE
- BPMN Workflow Tool Set: Map and flexibly compile workflow processes in the BPMN standard "out of the box." This tool set enables quick and compact digitization of processes.
- User and Role Reference: Clear, simple, and self-explanatory guidance supports the skill set of engineers/drivers, minimizing error potential during execution.
- Data Transmission: All necessary deployment data, including customer master data, object data, and material data, are transmitted to the engineer's device, supporting offline, online, and hybrid scenarios.
- GIS Mapping: Utilize systems like Google Maps or individual GEO systems for precise location services.
- Partner Integration: Easily integrate partners and service providers through link sharing.
- Staff Radar: Engineers can view the locations of nearby colleagues if they need assistance with a call.
- Push Notifications: Send urgent updates to engineers, particularly in emergencies.
- Automated Customer Notification: Inform customers of the estimated time of arrival (ETA) at a predefined time (e.g., 30 minutes before the appointment) via text message or email; live on-route tracking is also available.
- On-Premise Data Recording: Record call and feedback data both online and offline.
- Independent Appointment Scheduling: Field engineers can schedule appointments independently, which are then considered in FLS Real-Time-Scheduling.
- Checklists and Reports: Record checklists, reports, and changes to master data.
- Comprehensive Information Provision: Provide all necessary details, including the scope and content of work, deadlines, and customer and machine or system data.
- Real-Time File Exchange: Attach and transfer files in common formats (photos, Word, Excel, PDF) directly to your ERP/CRM system.
- Customizable Reports: Design customer and call reports according to your needs.
- Audit-Proof Signatures: Record signatures post-deployment from both the customer and the engineer.
- Mobile Time Recording: Track activities and absences directly from the app.
- Mobile Materials Management: Manage materials, including van stocktaking, with features like material booking, reordering, and tracking material exchanges between colleagues.
- Display and manage material groups, material locations, storage facilities, and inventory at storage locations.
- Handle serialized materials.
- Book material movements.
- Submit purchase or restock requests.
For any questions or additional information, feel free to call us at +49 431 239 710 or email us at [email protected].
What's New in the Latest Version 7010.1090.80694
Last updated on Oct 25, 2024
Minor bug fixes and improvements. Install or update to the newest version to check it out!
